Saturday, March 20, 2010

Nestle vs. Greenpeace: How Not to Handle a Social Media PR crisis

Have a break? from Greenpeace UK on Vimeo.

The Nestle vs. Greenpeace PR battle that erupted this week shows PR pros what not to do in Social Media PR crisis: censor. When this Greenpeace video criticizing Nestle gained traction this week, Nestle's PR folks decided to try to muscle YouTube into censoring the vid. and deleting comments about it. Not a smart PR strategy. The resulting furor has increased coverage of the battle.

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